How an engagement runs
A clear path from brief to remediation sequence for application response time and uptime analysis.
1. Scope call
We confirm critical journeys, environments, change freezes, and a single technical contact. You leave with a written brief and fee confirmation before any measurement begins.
2. Access and instrumentation
Read-only access to metrics, traces, or logs is arranged. Where gaps exist, we agree what organic traffic can still teach us versus what must wait for a later window.
3. Measurement window
Typically five to ten business days. We capture response-time segments and infrastructure signals in the same period so correlation is honest, not reconstructed weeks later.
4. Analysis and draft
Findings are ranked by impact on user-facing latency or recovery time, with an owner suggestion for each item. Drafts circulate to your technical contact for factual correction before the readout.
5. Readout and handoff
A live session walks through the sequence. You keep the written report; optional advisory retainers begin only if you ask for continued hours.